• $35 per hour + Super | Up to 10hour days across 7 day rotating roster
• NSW State Government | Kempsey, Taree, Tuncurry & Port Macquarie Locations
• ASAP Start | Estimated 6-week temp assignment, strong potential to extend

  
  
About the Company
Our large NSW State Government client functions as a service provider to support sustainable government finances, major public works and maintenance programs, government procurement, information and technology, corporate shared services, consumer protection as well as land and property administration.
  

About the Role
They are currently seeking multiple professional and empathetic Customer Service Officers to join their team, commencing Friday 13th June 2025. They are currently setting up pop up Disaster Recovery Centres across Kempsey, Taree, Tuncurry & Port Macquarie. This is an estimated 6 week temporary assignment, with a strong potential to extend. This is a rotating roster where you will be required to work 5 days per week between the hours of 7am-5pm Monday to Sunday. 
  
Reporting to the Manager, you will be required to be required to play a critical frontline role in supporting vulnerable customers and communities that have just recently been impacted by the Floods. You will be there to assist them to access the support they need such as grants, flood clean up, temporary housing and much more.
 

Responsibilities

• Deliver professional and empathetic frontline customer service
• Attend to customer’s needs, requests and enquiries within a timely and accurate manner
• Foster a positive experience for all customers given their time of need and distress
• Assist customer experiences through use of online technology and hard copy applications
• Registering customers, providing information on support services
• Capture, process, and lodge accurately customer information and requests into the database
• Records and database management, ensuring high integrity, accuracy, and confidentiality
• Facilitate the resolution of customer complaints
• Maintain up to date knowledge of processes and technology, contribute to improvement initiatives
• Foster a positive team environment
• Ensure compliance with best practice and legislative requirements
• Any ad hoc duties related to your role

  
   
About You

• Impeccable communication skills, both verbal and written
• Empathetic nature with remarkable interpersonal skills
• Professional, resilient and confident with a customer service delivery focus
• Solid conflict resolution and problem solving skills
• High attention to detail
• Superior organisational skills and ability to multi-task and prioritise conflicting deadlines
• Strong computer literacy and proficiency with MS office suite

 
Requirements

• Demonstrated experience delivering frontline customer service
• Proven experience working with vulnerable customers, providing empathy 
• Valid Drivers licence and own transportation
• Willingness to travel to other Disaster Recovery Centres listed above, to provide team and community support
• Capable to stand on your feet for a full shift up to 10hours
• Ability to work a 5 days, over a 7 day rotating roster between 7am-5pm
• Willingness to undergo a National Police Check
• Ability to commence Friday 13th June 2025 and commit to the full 6 week duration of the assignment

  
  
  
How to Apply
Applications will be reviewed within 48 hours of the job posting. Please apply by submitting your resume (in Word format) via the “Apply Now” tab to be considered for the role.  Only suitable applicants will be contacted.
  
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