Call or Contact Centre Operator | NSW Government
Call or Contact Centre Operator | NSW Government
Contract Type:
Contractor
Location:
NSW Other - NSW
Industry:
Government / Local Government
Contact Name:
Tara
Contact Email:
tara@alexanderappointments.com.au
Contact Phone:
(02) 9659 4411
Salary Type:
Date Published:
22-Aug-2025
- $35.80 per hour + Super | NSW State Government
- Queanbeyan Location | 35hrs per week, Monday to Friday
- ASAP Start | Temporary Contract 24/09/25 – 13/01/2026
- The successful contractor will be working between the hours of 8:30am to 5:00pm Monday to Friday and 8:30am to 12:30pm Saturdays (excluding Public Holidays).
Our large NSW State Government client functions as a service provider to support sustainable government finances, major public works and maintenance programs, government procurement, information and technology, corporate shared services, consumer protection as well as land and property administration.
About the Role
They are currently seeking multiple Customer Service Officers to join their team in Queanbeyan. These are an estimated 6-month temporary assignment, with a potential to extend. The successful contractor will be working between the hours of 8:30am to 5:00pm Monday to Friday and 8:30am to 12:30pm Saturdays (excluding Public Holidays).
Reporting to the Manager, you will be required to be the first point of contact for customer experience in service centres for upcoming Government initiatives whilst ensuring the provision of high-quality service to customers
Responsibilities
- Taking inbound and outbound calls and communication from customers
- Deliver professional and empathetic frontline customer service prioritising client satisfaction
- Attend to customers needs, requests and enquiries within a timely and accurate manner
- Foster a positive experience for all customers ensuring positive customer feedback and reviews
- Identify the purpose of customer visit and assist with queries efficiently
- Confirm customer proof of identity and eligibility
- Capture, process and lodge accurately customer information and requests into the database
- Records and database management, ensuring high integrity, accuracy and confidentiality
- Refer customers to appropriate channel for out-of-scope queries
- Facilitate the resolution of customer complaints
- Ensure compliance with legislative requirements
- Any adhoc duties related to your role
About You
- Impeccable communication skills, both verbal and written
- Professional, resilient, and confident with a customer service delivery focus
- Solid conflict resolution and problem-solving skills
- High attention to detail
- Superior organisational skills and ability to multi-task and prioritise conflicting deadlines
- Strong computer literacy and proficiency with MS office suite
- Proven experience in delivering frontline customer service
- Minimum 2 years’ experience in Administration, Call Centre or Retail sectors
- Willingness to undergo a National Police Check
- Flexible to work 35hours per week between 8:30am-5pm Monday to Friday’s excluding public holidays
- Ability to commence and commit to the duration of the assignment
How to Apply
Applications will be reviewed within 48 hours of the job posting. Please apply by submitting your resume (in Word format) via the “Apply Now” tab to be considered for the role. Only suitable applicants will be contacted.
For other similar roles currently available, please go to our jobs page https://www.alexanderappointments.com.au/job-results
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