• $34 - $41 per hour + Super | 35 hours per week
• NSW State Government | Sydney CBD Location / WFH
• ASAP Start | Estimated 3-month assignment, with a potential to extend

 
 
About the Company
Our large NSW State Government client provides a diverse range of essential services to reduce criminal activity and enhance protection of the community.
 
About the Role
They are currently seeking an experienced Customer Support Officer to join their team in the CBD. This is an estimated 3-month temporary assignment, with a potential to extend. The role will be on site Monday - Wednesday and from home Thursday & Friday.
 
Reporting to the Manager, you will be required to provide a wide range of customer support services including high volume calls, customer service, data entry, records and database management ensure the delivery of quality management services
 
Responsibilities

• Act as the first point of contact, delivering professional and empathetic customer service via phone and email
• Reception duties, managing a busy switchboard
• Answer enquiries, providing timely and accurate responses
• Facilitate the resolution of complaints and issues
• Inbox management, generating correspondence
• Distribution of incoming and outgoing mail
• Complete financial administrative duties
• Records and database management, ensuring high integrity, accuracy and confidentiality
• Ensure compliance with best practice and legislative requirements

 
About You

• Demonstrated Customer Support experience
• Strong attention to detail
• Excellent verbal & written communication skills
• Strong computer literacy and organisational skills
• Adapt & prioritise tasks and have a strong understanding of providing high quality customer service
• Willingness to complete a National Police Check
• Ability to commence and commit to the duration of the assignment
• Advanced levels of Microsoft Office Suite proficiency

 
How to Apply 
Applications will be reviewed within 48 hours of the job posting. Please apply by submitting your resume (in Word format) via the "Apply Now" tab to be considered for the role.  Only suitable applicants will be contacted.   
 
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