Customer Service Officer | NSW State Government
Customer Service Officer | NSW State Government
Contract Type:
Full Time
Location:
NSW Other - NSW
Industry:
Call Centre & Customer Service
Contact Name:
Renee
Contact Email:
Renee@alexanderappointments.com.au
Contact Phone:
(02) 9659 4411
Salary Type:
Hour
Date Published:
21-May-2025
- $36.11 per hour + Super | NSW State Government
- Casino Location | 20-35hrs per week, between 8:45am-4:15pm Monday-Friday's
- ASAP Start | Estimated 9month assignment, potential to extend
About the Company
Our large NSW State Government client functions as a service provider to support sustainable government finances, major public works and maintenance programs, government procurement, information and technology, corporate shared services, consumer protection as well as land and property administration.
About the Role
They are currently seeking multiple Customer Service Representatives to join their team in Casino. This is an estimated 9month temporary assignment, with a potential to extend. You will be required to work between 20-35hours per week across 8:45am-4:15pm Monday to Friday's
Reporting to the Manager, you will be required to be the first point of contact for the digital experience in service centres for upcoming Government initiatives whilst ensuring the provision of high-quality service to customers
Responsibilities
- Deliver professional and empathetic frontline customer service prioritising client satisfaction
- Attend to customers needs, requests and enquiries within a timely and accurate manner
- Foster a positive experience for all customers ensuring positive customer feedback and reviews
- Assist customer experiences through use of online technology
- Educate customers on digital services, providing guidance and support
- Identify the purpose of customer visit and assist with digital queries efficiently
- Confirm customer proof of identity and eligibility
- Capture, process and lodge accurately customer information and requests into the database
- Records and database management, ensuring high integrity, accuracy and confidentiality
- Refer customers to appropriate channel for out of scope transactions
- Facilitate the resolution of customer complaints
- Maintain up to date knowledge of processes and technology, contribute to improvement initiatives
- Foster a positive team environment
- Track, monitor and evaluate digital performance in service centre
- Take action to increase and drive digital usage
- Ensure compliance with legislative requirements
- Any adhoc duties related to your role
About You
- Impeccable communication skills, both verbal and written
- Empathetic nature with remarkable interpersonal skills
- Professional, resilient, and confident with a customer service delivery focus
- Solid conflict resolution and problem-solving skills
- High attention to detail
- Superior organisational skills and ability to multi-task and prioritise conflicting deadlines
- Strong computer literacy and proficiency with MS office suite
Requirements
- Proven experience in delivering frontline customer service
- Minimum 2 years’ experience in Administration, Call Centre or Retail sectors
- Ability to stand on your feet for long duration
- Willingness to undergo a National Police Check
- Flexible to work 20-35hours per week between 8:45am-4:15pm Monday to Friday's excluding public holidays
- Flexible to undergo training at Coffs Harbour or Penrith Offices for up to 10 days across 2 separate working weeks. Expenses covered by the business
- Ability to commence and commit to the duration of the assignment
How to Apply
Applications will be reviewed within 48 hours of the job posting. Please apply by submitting your resume (in Word format) via the “Apply Now” tab to be considered for the role. Only suitable applicants will be contacted.
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