Customer Support Specialist

• $70,000 + Super + Bonus | Supportive culture 
• Baulkham Hills Location | Hybrid 2 days WFH
• Fulltime Monday to Friday 8:30am - 5:00pm

About the Company

Our client is a thriving global market leader in premium interior materials, dedicated to delivering excellence and generating value through innovative and sustainable practices. With a commitment to innovation and sustainability, they have established a strong presence in the industry, continuously adapting to meet the evolving needs of their clientele.

About the Role

Reporting to the Customer Support Manager, you will join a friendly and professional close-knit team located in Baulkham Hills. The hours of work will be Monday to Friday 8:30am - 5:00pm, with flexibility to WFH 2 days a week after probation. 

In this rewarding role, you will be undertaking the following duties –

• Deliver professional customer service over the phone and via email
• Retain existing customers, clients, and accounts by offering quality services
• Maintain accurate and up-to-date records of customer interactions and order statuses within the SAP system, supporting transparency and accountability.
• Act as the primary liaison between the company and its distributor network, ensuring clear communication and efficient processing of customer orders.
• Ad-hoc administration duties

Benefits on offer

• Permanent employment – job security!
• Full-time hours with a 1-hour lunch break
• Career progression and development opportunities within the business
• 5% Annual Performance Bonus
• Great team culture – Supportive team
• Free Onsite parking or access to Metro station

About You

To be successful in this role you will have the following

• Have impeccable communication skills, both verbal and written.
• 2 + years of previous customer service experience within an office or call centre environment 
• Previous experience using SAP or a similar ERP system will be highly regarded 
• Have a can-do attitude and be proactive with the ability to work cohesively as part of a team.
• This opportunity may also require you to convert square meters into linear meters and read floor plans, so a basic understanding of mathematics would be ideal.

How to apply
 
Please apply by submitting your resume (in Word format) via the “Apply Now” tab to be considered for the role. Applications will be reviewed for this role, and  only suitable applicants will be contacted.
  
We also encourage you to visit our website and create a job alert that will immediately flag you when new opportunities appear https://www.alexanderappointments.com.au/member/createjobalert.aspx

About Alexander Appointments

With over 20 years of specialist recruitment support to the Government and commercial sectors, we have positioned ourselves amongst the best service providers in Australia, offering a unique collaborative model that better supports the overall employment process. Our mission is always to take the time to understand whom we are working for and then utilise our specialist knowledge to ensure long-term career development success for our candidates and strong recruitment outcomes for our clients. For more information about us and why you should trust your job search journey with us, please visit our website - https://www.alexanderappointments.com.au/about