• $35.80 per hour + Super | NSW State Government
• Tuncurry Location | 35hrs per week, Monday–Friday
• ASAP Start | On-site role
• The successful contractor will be working between the hours of 9:00am–4:00pm Monday to Friday

About the Company

Our large NSW State Government client functions as a service provider to support sustainable government finances, major public works and maintenance programs, government procurement, information and technology, corporate shared services, consumer protection as well as land and property administration.
  

About the Role

They are currently seeking a Digital Service Representative to join their team at Tuncurry. This is an estimated 6-month temporary assignment with the potential to extend. The successful contractor will be required to work on-site, up to 35 hours per week, between the hours of 9:00am to 4:00pm, Monday to Friday.
Reporting to the Manager, you will act as the first point of contact for the digital customer experience. You will support upcoming Government initiatives while ensuring the delivery of high-quality, professional and customer-focused service. This role plays a key part in assisting customers with digital transactions, promoting online services, and creating positive, seamless customer interactions.
  

Responsibilities

• Provide professional frontline customer service and support
• Assist customers with digital tools, online transactions and enquiries
• Educate customers on digital services and verify required information
• Accurately process and record customer data while maintaining privacy
• Resolve or escalate complaints and direct customers to the correct channels
• Contribute to digital adoption, continuous improvement and team collaboration
• Ensure compliance with procedures and perform general duties as needed

  
About You

• Impeccable written and verbal communication skills
• Professional, empathetic, resilient and confident in a customer-focused environment
• Strong conflict resolution and problem-solving abilities
• High attention to detail with excellent organisational and multitasking skills
• Tech-savvy with strong computer literacy, including Outlook, Teams and the Microsoft Office suite
• Able to remain calm and effective when managing high-volume or challenging customer interactions

  
Requirements

• Proven frontline customer service experience
• Minimum 2 years' experience in Administration, Call Centre or Retail sectors
• Ability to learn new systems quickly and work confidently with digital tools
• Willingness to undergo a National Police Check
• Availability to work 35 hours per week, on-site, between 9:00am–4:00pm Monday to Friday
• Ability to commence promptly and commit to the duration of the assignment

  
How to Apply

Applications will be reviewed within 48 hours of the job posting. Please apply by submitting your resume (in Word format) via the "Apply Now" tab to be considered for the role. Only suitable applicants will be contacted.
 
For other similar roles currently available, please go to our jobs page https://www.alexanderappointments.com.au/job-results         
 
We also encourage you to visit our website and create a job alert that will immediately flag you when new opportunities appear https://www.alexanderappointments.com.au/job-alerts