Disputes Support Officer - Workers Compensation | NSW State Government
Disputes Support Officer - Workers Compensation | NSW State Government
Contract Type:
Full Time
Location:
Sydney - NSW
Industry:
Insurance
Contact Name:
Renee
Contact Email:
Renee@alexanderappointments.com.au
Contact Phone:
(02) 9659 4411
Salary Type:
Hour
Date Published:
23-Jul-2025
- $45 per hour + Super | 35hours per week
- NSW State Government | Hybrid – Sydney + WFH
- ASAP Start | Estimated 6-month assignment, potential to extend
About the Company
Our large NSW State Government client is a statutory office that assists injured workers resolve disputes with insurers.
About the Role
They are currently seeking a highly experienced and professional Disputes Support Officer to join their team in Sydney CBD with the opportunity to work remotely from home. This is an estimated 6-month temporary assignment, with a potential to extend
Reporting to the Team Leader, you will be required to provide high quality end to end case management support services relating to workers compensation to member and non-member decision makers and delegates for a range of matters
Responsibilities
- Provide quality support and customer service to ensure dispute resolution applications meet legislative requirements
- Monitor shared inbox, triaging emails, creating cases within the case management system
- Maintain and apply sound knowledge of current procedures and guidelines to resolve queries
- Act as the first point of contact for member and non-member decision makers and delegates to ensure effective flow of information
- Answering enquiries, providing timely and accurate information
- Escalate complex matters, where appropriate
- Update and maintain online files, ensuring all forms, documents and correspondence are accurately recorded
- Identify and escalate potential risks and issues, including suspected corrupt conduct to support risk mitigation
- Contribute to continuous improvement activities including review of case management practices
- Establish and maintain effective stakeholder relationships, facilitating engagement, collaboration and contribution of ideas
- Records and database management ensuring integrity, accuracy and confidentiality
- Ensure quality and compliance with time standards
About You
- Impeccable communication skills, both verbal and written
- Professional, empathetic and resilient nature with remarkable interpersonal skills
- Solid problem solving, investigation, negotiation and conflict resolution skills
- High attention to detail
- Superior organisational skills with the ability to multi-task and prioritise conflicting deadlines
- Strong computer literacy and proficiency with MS Office suite and Halo
Requirements
- Demonstrated experience with Workers Compensation and Dispute Resolution
- Willingness to undergo a National Police Check
- Ability to commence and commit to the duration of the assignment
How to Apply
Applications will be reviewed within 48 hours of the job posting. Please apply by submitting your resume (in Word format) via the “Apply Now” tab to be considered for the role. Only suitable applicants will be contacted.
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