IT Support Analyst - Cancer Services | NSW State Government
IT Support Analyst - Cancer Services | NSW State Government
Contract Type:
Full Time
Location:
Sydney - NSW
Industry:
IT & Telecomms
Contact Name:
Renee
Contact Email:
Renee@alexanderappointments.com.au
Contact Phone:
(02) 9659 4411
Salary Type:
Hour
Date Published:
08-May-2025
- $55 per hour + Super| 35hours per week
- NSW State Government | Liverpool Location
- ASAP Start | Estimated 7-month temp assignment, potential to extend
About the Company
Our large NSW State Government client serves the community by leading the provision of world-class education, connecting all stages from early childhood to tertiary qualifications across the NSW community.
About the Role
They are currently seeking a Level 2 IT Support Analyst to join their Cancer Services team in Liverpool and on the rare occasion at Campbelltown. This is an estimated 7-month temporary assignment, with a potential to extend.
Reporting to the Manager, you will be responsible for acting as the level 2 point of contact of technical resolution contact for all reported ICT related incidents across Cancer Services Units in Liverpool and Campbelltown Hospitals. Working within a team of 3, you would support 1,000 desktop/laptops and peripherals as well as 150 servers running various cancer treatment specific applications.
Responsibilities
- Provide user support and solutions for issues arising with software, hardware, network, voice services
- Utilise a priority based helpdesk software, ServiceNow, to triage and prioritise allocated works relating to clinical, infrastructure and network problems
- Deliver second level support services
- Respond to calls, enquiries and requests for data patching, relocations, auditing and other adhoc tasks
- Facilitate the resolution of customer software, hardware and network issues and complaints
- Troubleshoot basic ICT hardware and software issues
- Translate and convey technical information to everyday terminology
- Follow and comply with Service Now framework
- Identify and escalate any issues or risks to Cancer Services IT Manager
- Records and database management ensuring integrity, accuracy and confidentiality
- Ensure compliance with legislative requirements
About You
- Professional and confident with a customer service delivery focus
- Impeccable communication skills, both verbal and written
- Strong computer literacy and proficiency with MS office suite, SCCM, Citrix and Service Now ticketing system
- Superior organisational skills and ability to multi-task and prioritise conflicting deadlines
- Solid analytical, problem solving and conflict resolution skills
- Ability to work independently and effectively within a team environment
Requirements
- Demonstrated Level 2 IT Support / Helpdesk experience
- Proven experience troubleshooting basic ICT hardware and software
- Health, Hospital or Government Industry experience, advantageous
- Flexibility to work between Liverpool and Campbelltown Hospitals as required
- Willingness to undergo a National Police Check
- Ability to commence and commit to the duration of the assignment
How to Apply
Applications will be reviewed within 48 hours of the job posting. Please apply by submitting your resume (in Word format) via the “Apply Now” tab to be considered for the role. Only suitable applicants will be contacted.
For other similar roles currently available, please go to our jobs page https://www.alexanderappointments.com.au/job-results
We also encourage you to visit our website and create a job alert that will immediately flag you when new opportunities appear https://www.alexanderappointments.com.au/job-alerts