• Grade 9/10, $129,464 to $142,665 per annum + Super | 38hours per week
• NSW State Government | Hybrid - Parramatta + WFH
• ASAP Start | Attractive additional benefits

  

 
About the Company
Our large NSW State Government client functions to reduce violence, crime and fear throughout the NSW Community.
  

About the Role
They are currently seeking a highly experienced and professional Manager, Workers Compensation Claims to lead and drive team performance in Parramatta.
  
Reporting to the Manager, Workers Insurance, you will be required to drive the service delivery through effective leadership and management of two teams, Workers Compensation and Income Protection;
  
Workers Compensation 
Core Business: Accurate and timely payment of workers compensation benefits and entitlements via the NSWPF payroll system, this includes master data management, recoup management and processing benefits and entitlements. 
  
Income Protection
Core Business: Providing case management and advice to injured workers who may be entitled to income protection benefits under the Police Blue Ribbon Insurance Scheme
  
Essentially, you will be a big picture Leader, with extensive and superior stakeholder management skills across Workers Compensation Legislation including PAWE/PIAWE. You will be required to oversee and manage the service delivery of payment of workers compensation benefits, entitlements and claim assistance advice to employees eligible for benefits under the Income Protection Insurance and previous schemes. You will also be required to implement compliance and quality assurance measures, working collaboratively with technical advisors to implement process improvements and development opportunities.
  

Responsibilities

• Manage, monitor and review claim and payment processes to ensure benefits and entitlements are paid correctly
• Oversight of all workers supplementary support payment compliance and quality assurance including the payment of ‘Self Managed’ Income Protection Payments
• Oversight of maintaining all electronic records management systems
• Provide expertise and advice in relation to workers compensation wage claim benefits, supplementary support payments, entitlements and reimbursements to claimants, commands, senior management and external stakeholders
• Work collaboratively with the organisations Treasury Managed Fund (TMF) workers compensation provider
• Provide strategic direction by reviewing compliance and developing process improvements consistent with legislation
• Contribute to User Acceptance Testing (UAT) with key partners

  

About you

• Tertiary Qualifications within Workers Compensation, Income Protection or an equivalent field
• Proven experience interpreting Workers Compensation Legislation including calculation of PAWE/PIAWE
• Extensive experience in a highly transactional Insurance/payroll related environment
• Thorough understanding of Police Blue Ribbon Insurance (PBRI) Scheme
• Demonstrated Leadership / Managerial experience
• Impeccable communication skills, both verbal and written
• Self-sufficient, autonomous and excellent decision-making skills
• Problem solving, conflict resolution and negotiation skills
• Superior organisational skills with the ability to multi-task and prioritise conflicting deadlines
• Strong computer literacy and proficiency with MS office suite
• Valid Baseline security clearances & willingness to undergo pre-employment checks

 
  
Targeted Questions

1. Provide an example of when you have had a role in ensuring complex claims or employee benefits comply with polices and legislation. Outline the situation, challenges you faced, how you kept priorities at the centre, and describe the key areas you focussed on, actions you took and outcomes.

  

1. Describe your success leading teams with high workloads and competing deadlines, include how you inspire your team to achieve outcomes during periods of adversity. 

   
   
How to Apply
Applications will be reviewed within 48 hours of the job posting. Please apply by submitting your resume (in Word format) via the “Apply Now” tab to be considered for the role.  Only suitable applicants will be contacted.
  
For other similar roles currently available, please go to our jobs page https://www.alexanderappointments.com.au/job-results
  
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