Manager, Workers' Compensations Claims

Manager, Workers' Compensations Claims

Contract Type:

Full Time

Location:

Sydney - NSW

Industry:

Insurance

Contact Name:

Danijela Negro

Contact Email:

danijela@alexanderappointments.com.au

Contact Phone:

02 96594411

Salary Type:

Date Published:

05-Jan-2026

  • $129,464 to $142,665 per annum + Super depending on experience
  • NSW State Government | Hybrid - Parramatta + WFH
  • Permanent Opportunity | Workers Compensations Claims Management 
 
About the Company
Our large NSW State Government client functions to reduce violence, crime and fear throughout the NSW Community.

About the Role
They are currently seeking a highly experienced Manager, Workers' Compensation Claims to lead and drive team performance.
  
Reporting to the Manager, Workers Insurance, you will be required to drive the service delivery through effective leadership and management of two teams, Workers Compensation and Income Protection.

Responsibilities
  • Manage, monitor and review claim and payment processes to ensure benefits and entitlements are paid correctly
  • Oversight of all workers supplementary support payment compliance and quality assurance including the payment of 'Self Managed' Income Protection Payments
  • Oversight of maintaining all electronic records management systems
  • Provide expertise and advice in relation to workers compensation wage claim benefits, supplementary support payments, entitlements and reimbursements to claimants, commands, senior management and external stakeholders
  • Work collaboratively with the organisations Treasury Managed Fund (TMF) workers compensation provider
  • Provide strategic direction by reviewing compliance and developing process improvements consistent with legislation
  • Contribute to User Acceptance Testing (UAT) with key partners

About you
  • Tertiary Qualifications within Workers Compensation, Income Protection or an equivalent field
  • Proven experience interpreting Workers Compensation Legislation including calculation of PAWE/PIAWE
  • Extensive experience in a highly transactional Insurance/payroll related environment
  • Thorough understanding of Police Blue Ribbon Insurance (PBRI) Scheme
  • Demonstrated Leadership / Managerial experience
  • Impeccable communication skills, both verbal and written
  • Self-sufficient, autonomous and excellent decision-making skills
  • Problem solving, conflict resolution and negotiation skills
  • Superior organisational skills with the ability to multi-task and prioritise conflicting deadlines
  • Strong computer literacy and proficiency with MS office suite
  • Valid Baseline security clearances & willingness to undergo pre-employment checks
     
How to Apply
Please apply by submitting your resume (in Word format) via the "Apply Now" tab to be considered for the role. 
  
For other similar roles currently available, please go to our jobs page https://www.alexanderappointments.com.au/job-results
  
We also encourage you to visit our website and create a job alert that will immediately flag you when new opportunities appear https://www.alexanderappointments.com.au/job-alerts

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