• $35 - $45.60 per hour + Super, depending on experience | 35 hours per week
• NSW State Government | Hybrid – Parramatta + WFH
• ASAP Start | Estimated 4month assignment, with a potential to extend

 
About the Company
Our large NSW State Government client provides a diverse range of essential services to reduce criminal activity and enhance protection of the community.    
 
About the Role
They are currently seeking a Registry Officer with extensive empathetic customer service experience to join their growing team in Parramatta with flexibility to work from home 2 days per week. This is an estimated 4month temporary assignment, with a potential to extend.  
 
Reporting to the Manager, you will be required to provide frontline customer and administrative support services within a tribunal environment  
 
Responsibilities

• Complete reception / front counter duties
• Deliver professional and empathetic customer service
• Answer enquiries within a timely and accurate manner
• Escalate complex enquiries to Senior Registry Officers as needed
• Inbox management, generating correspondence
• Registration of all clients related documents including new orders, reasons for decisions and background papers into the database
• Register all incoming letters, electronic faxes, group emails and forward electronic documents to appropriate team members
• Initial data entry of new clients into the database, setting up client folders, utilising unique client codes as identifiers
• Filing, scanning and archiving of files
• Records and database management, ensuring high integrity, accuracy and confidentiality
• Provide a wide range of administrative support to the team
• Coordinating meeting room equipment, catering and overall presentation
• Ensure compliance with Departmental service standards, policies and Legislation

    About You

• Impeccable communication skills, both verbal and written
• Professional and empathic nature
• Superior organisational skills and ability to multi-task and prioritise conflicting deadlines
• High attention to detail
• Strong computer literacy and proficiency with MS Office suite

  Requirements

• Demonstrated Registry, Reception or Administration experience
• Public Sector experience advantageous
• Proven previous experience in handling confidential and sensitive information
• Willingness to undergo a National Police Check
• Ability to commence and commit to the duration of the assignment 

 
How to Apply 
Applications will be reviewed within 48 hours of the job posting. Please apply by submitting your resume (in Word format) via the “Apply Now” tab to be considered for the role.  Only suitable applicants will be contacted.     
 
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