• $113,574 - $125,720 plus Super p.a. depending on experience
• 6 - 12 month FTC with potential to extend
• NSW State Government | Based in Parramatta with 2 days WFH - hybrid

Our NSW Government client is seeking a capable team leader of workers' insurance claims to work in-house at one of the largest state government agencies in NSW, which functions to reduce violence, crime and fear throughout the community. The ideal candidate would have experience leading and overseeing workers' compensation and/or income protections teams in order to effectively manage a team of 5-6 claims officers.
 
What you'll get:

• Competitive compensation, commensurate with experience
• A flexible work environment with hybrid arrangements
• The opportunity to develop your career within the public sector
• The chance to make a positive impact on the lives of injured employees by providing empathetic assistance

What you'll do:

• Provide specialist advice in relation to supplementary support payments and associated claims management to Managers and resolve escalated issues
• Supervise, monitor and evaluate the status and accuracy of claims and ensure timely interaction with the insurance provider and claimant
• Conduct regular audits on claims to ensure compliance with regulation and policy, taking corrective action for identified errors
• Coordinate regular claim reviews for injured or ill employees involving key stakeholders to ensure business objectives are met. Facilitate peer case reviews to enhance the understanding and knowledge of claim management methodologies to improve service delivery
• Develop, implement and review procedures, resource library and claim management improvement strategies to improve the service delivery in line with industry practice
• Drive a positive culture for injured employees by providing empathy, support and assistance to employees with claims who may be emotional or distressed 

What you'll bring:

• Experience in Workers' Compensation/Income Protection claims management and guidance to Case Managers on regulations and standard processes
• Leadership experience in a team environment, ideally overseeing workers' compensation or income protections teams
• Ability to perform calculations such as PIAWE/Income Protection etc.

How to Apply: Please apply by submitting your resume (in Word format) via the "Apply Now" tab to be considered for the role.
 
What Next:
Applications will be reviewed for this role, and only suitable applicants will be contacted
 
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