• Immediate Start | Penrith Location
• Part-time approx. 17 hours per week | 2 month temp role
• NSW State Government Role | $37.5per hour

We are seeking customer-focused individuals to join a NSW Government service centre team as a Digital Service Representative. In this face-to-face role, you will support customers as first point of contact, provide guidance whilst using online services and technology and assist to create positive digital customer experiences.

About the role

• Provide professional, friendly service to customers visiting the service centre, with a focus on guiding them to use digital channels.
• Assist customers with complex transactions, resolve complaints where possible, and escalate unresolved issues through the appropriate channels.
• Support customers to adopt online services by providing clear advice, education and hands-on assistance with digital tools.
• Monitor digital performance in the service centre and take initiative to drive usage and improve service outcomes.

About you

• Proven experience in a customer-facing role (call centre, administration, retail or similar).
• Excellent written and verbal communication skills and strong email etiquette.
• Previous experience in an office environment with intermediate computer skills
• Technically savvy with the ability to quickly learn new systems and software.
• Own transport as travel between service centre locations may be required.

How to apply
Please apply by submitting your resume (in Word format) via the “Apply Now” tab to be considered for the role.

What's next
Applications will be reviewed for this role and  only suitable applicants will be contacted    
We also encourage you to visit our website and create a job alert that will immediately flag you when new opportunities appear https://www.alexanderappointments.com.au/member/createjobalert.aspx