Product Support Specialist - Pharmaceutical
Product Support Specialist - Pharmaceutical
Contract Type:
Full Time
Location:
Eastern Creek - New South Wales
Industry:
Call Centre & Customer Service
Contact Name:
Debra Smith
Contact Email:
debra@alexanderappointments.com.au
Contact Phone:
0296594411
Salary Type:
Year
Date Published:
29-Oct-2026
- Up to $100K + super | Permanent opportunity in Western Sydney
- Take your community pharmacy experience beyond the dispensary
- Build your commercial, account management and business development skills
Take your pharmacy experience in a new direction
Are you a community pharmacist looking for a career opportunity.
Join an established organisation within the pharmaceutical industry in a varied, client-focused role that combines product support, relationship management and commercial account coordination.
This is an opportunity to put your pharmacy knowledge and customer service skills to work in a different setting. You’ll support key customers, coordinate their product requirements and build lasting relationships while developing your account management and business development skills.
Previous account management experience isn’t essential. Your pharmacy background, ability to understand customer needs and proactive approach to solving problems are what we’re looking for.
About the Role
Working closely with customers and internal teams, you will:
- Act as a key contact for clients, providing ongoing product and account support.
- Build strong relationships and understand each customer’s requirements.
- Manage customer enquiries and coordinate solutions through to resolution.
- Coordinate product requirements and projects, keeping customers informed along the way.
- Manage orders, forecasting, quotations, pricing and reconciliations.
- Identify opportunities to add value and grow existing customer relationships.
- Support business development activities and improvements to internal processes.
About You
Ideally, you’re a community pharmacist who enjoys building relationships, solving problems and delivering excellent service—and you’re ready to apply those strengths in a commercial environment.
You will bring:
- A qualification in pharmacy, ideally with community pharmacy experience.
- Strong communication and relationship-building skills.
- Excellent attention to detail, organisation and follow-through.
- Confidence managing multiple priorities and working with internal and external stakeholders.
- A proactive, customer-focused approach.
- An interest in developing your commercial, account management and business development skills.
What’s on Offer?
- Up to $100K + super.
- Permanent opportunity based in Western Sydney.
- An opportunity to apply your pharmacy experience beyond a traditional pharmacy setting.
- A varied role with exposure to product support, account management and business development.
- Long-term career development opportunities.
- A supportive and collaborative team environment.
How to Apply
Please apply by submitting your resume (in Word format) via the “Apply Now” tab to be considered for the role. Only suitable applicants will be contacted.
For other similar roles currently available, please go to our jobs page: https://www.alexanderappointments.com.au/job-results
We also encourage you to visit our website and create a job alert that will immediately flag you when new opportunities appear: https://www.alexanderappointments.com.au/job-alerts
Please note: The client name will be shared with candidates who progress through the initial screening stage, due to the confidential nature of our appointments.
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